Privacy Policy

1 Data We Collect

When you interact with the fr9999 platform — whether browsing as a guest, registering an account, making a deposit, or placing a bet — we collect certain categories of personal data. The type of data collected depends on the nature of your interaction. Below we set out the specific data categories we collect and the circumstances in which each arises.

1.1 Registration Data

When you create a fr9999 account, we collect the following information you provide directly:

• Full legal name as it appears on your government-issued identity document
• Date of birth (for age verification purposes — 18+ requirement)
• Email address (used as your primary account identifier and for account communications)
• Mobile phone number (for security verification and optional SMS notifications)
• Residential address including city, district, and postal code (e.g., Dhaka, Chittagong, Sylhet, Rajshahi)
• Preferred username selected at registration

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer process, we may request and collect copies of the following documents:

• National Identity Card (NID) — front and back image
• Passport biographical page or driving licence
• Proof of address document (utility bill, bank statement) dated within 90 days
• Proof of payment method ownership (screenshot or confirmation from bKash, Nagad, Rocket, or Upay)

KYC documents are stored in encrypted form and accessed only by authorised compliance personnel. They are not used for any purpose beyond identity verification and regulatory compliance.

1.3 Financial Transaction Data

We record the details of all financial transactions on your account, including deposit amounts, withdrawal requests, payment method references (mobile wallet account numbers, bank account last digits), transaction timestamps, and transaction status. We do not store full mobile banking PINs, card numbers, or account passwords in our systems. Payment method references are stored in tokenised form.

1.4 Betting and Gaming Activity Data

All betting and gaming activity on fr9999 is logged, including wagers placed (sport, market, stake, odds), game sessions (game title, provider, session duration, round results), bonus activations, wagering progress, and account balance movements. This data is used for account management, dispute resolution, responsible gaming monitoring, and platform improvement.

1.5 Technical and Device Data

When you access fr9999, our servers automatically collect certain technical information:

• IP address and approximate geographic location derived from it
• Browser type and version, operating system, and device type
• Referral URL (the page from which you navigated to fr9999.app)
• Pages visited, time spent on each page, and click-path data
• Session duration and login timestamps

This technical data is collected primarily for security monitoring, fraud prevention, and anonymous aggregate analytics. It is not used to personally profile individual users for advertising purposes.

1.6 Communications Data

If you contact fr9999 support via live chat, email, or any other channel, we retain the content of those communications together with your account identifier and the date and time of contact. This enables us to maintain a consistent support history and resolve disputes accurately.

2 How We Use Your Data

Every use of your personal data at fr9999 is grounded in a specific, documented purpose. We do not use data for purposes incompatible with those disclosed at the time of collection. The table below summarises our primary data uses and the legal basis for each.

2.1 Responsible Gaming Use

fr9999 uses your betting activity data — including frequency of play, average stake size, session duration, and changes in deposit patterns — to monitor for indicators of problematic gambling behaviour. Where our systems or support team identify a potential concern, we may proactively reach out to offer responsible gaming resources or suggest account limits. This use of data is in your direct interest and does not constitute unsolicited marketing. For more information, visit our Responsible Gaming page.

2.2 Personalisation

Where you have not opted out of personalised communications, fr9999 may use your game history and preferences to tailor promotional offers, bonus recommendations, and platform notifications to your interests. For example, a player who regularly bets on BPL cricket matches may receive notifications about upcoming cricket promotions. This personalisation is based on your explicit consent given during or after registration and can be withdrawn at any time.

3 Data Sharing & Third Parties

fr9999 does not sell, rent, or trade your personal data to third parties for their own commercial purposes under any circumstances. We may, however, share data with a limited set of trusted service providers and in specific legally required situations, as described below.

3.1 Payment Processing Partners

To process deposits and withdrawals, fr9999 shares the minimum necessary transaction data with our licensed payment processing partners. This includes mobile financial service providers (bKash, Nagad, Rocket, Upay) and banking partners (BRAC Bank, City Bank, Dutch-Bangla Bank, Islami Bank, Sonali Bank). These partners receive only the data required to execute a specific transaction and are contractually prohibited from using that data for any other purpose.

3.2 Game Providers

Live casino and RNG game content on fr9999 is supplied by third-party studios including Evolution Gaming, Ezugi, Pragmatic Play, Spribe, NetEnt, and Microgaming. To facilitate your game sessions, a session token and anonymised player identifier are passed to the relevant game provider's platform. Your full name, contact details, and financial information are not shared with game providers. Each provider operates under their own data protection obligations consistent with industry standards.

3.3 Identity Verification Services

For automated or assisted KYC verification, fr9999 may engage a specialist identity verification service provider. Document images and biometric data (where applicable) submitted for KYC are transmitted to this provider using end-to-end encryption. Verification results are returned to fr9999 and the originating data is deleted from the provider's systems within the period specified in our data processing agreement with them.

3.4 Legal and Regulatory Disclosure

fr9999 may be required to disclose personal data in response to a valid legal request from law enforcement, a court order, or a regulatory authority with jurisdiction over our operations. In such cases, we will disclose only the minimum data necessary to satisfy the legal requirement and will notify the affected user where permitted by law to do so. We will not voluntarily cooperate with informal or unverified requests.

3.5 Business Transfers

In the event that fr9999 undergoes a merger, acquisition, or sale of substantially all assets, personal data held by the platform may be transferred to the successor entity as part of that transaction. We will notify affected users via their registered email address before any such transfer takes place, and the successor entity will be required to honour the commitments set out in this Privacy Policy.

4 Cookies & Tracking Technologies

fr9999 uses cookies and similar browser-based technologies to deliver a secure, functional, and responsive experience on our platform. Below we explain the specific categories of cookies we deploy, their purpose, and how long they persist.

4.1 Strictly Necessary Cookies

These cookies are essential for the platform to function and cannot be disabled. They include session authentication tokens (which keep you logged in during a session), CSRF protection tokens (which prevent cross-site request forgery attacks), and load-balancing cookies that ensure your requests are served by a consistent server. These cookies do not collect any personal data beyond what is required for secure session management and are deleted when you close your browser or log out.

4.2 Functional Cookies

Functional cookies allow fr9999 to remember your preferences between sessions. Examples include your preferred odds format (decimal or fractional), language display settings, and whether you have previously acknowledged platform notices. These cookies persist for up to 12 months from the date of your last visit and can be cleared via your browser settings without affecting your ability to use the platform.

4.3 Analytics Cookies

fr9999 uses privacy-first, self-hosted analytics to understand how users navigate the platform in aggregate — for example, which pages are visited most frequently, where users drop off during the registration flow, and how long sessions typically last. These analytics use anonymised identifiers and do not track individual users across other websites. The data is retained for up to 24 months in aggregate form, after which it is permanently deleted.

4.4 Managing Your Cookie Preferences

You can manage or disable cookies at any time through your browser's settings. The following links provide instructions for the most commonly used browsers:

• Google Chrome: Settings → Privacy and Security → Cookies and other site data
• Mozilla Firefox: Options → Privacy & Security → Cookies and Site Data
• Microsoft Edge: Settings → Cookies and site permissions → Cookies and site data
• Safari (iOS/macOS): Settings → Safari → Privacy & Security → Block All Cookies

Please note that disabling strictly necessary cookies will prevent you from logging in and using the fr9999 platform. Disabling functional or analytics cookies will not affect core platform functionality but may reduce the personalisation of your experience.

5 Data Retention

fr9999 retains personal data for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply to the main categories of data we hold.

Upon the expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where data must be retained for a mandatory regulatory period following account closure, it is archived in a restricted-access environment and is not used for any operational purpose during that period.

6 Your Privacy Rights

As a fr9999 player, you have the following rights regarding the personal data we hold about you. These rights apply regardless of your location within Bangladesh and are honoured in accordance with internationally recognised data protection principles.

6.1 Right of Access

You have the right to request a copy of all personal data fr9999 holds about you. We will provide this in a structured, commonly used, and machine-readable format (such as a JSON or CSV export) within 30 days of receiving a verified request. You may submit an access request by contacting our support team via the platform live chat and providing sufficient identity verification.

6.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update many details — such as your email address, phone number, and residential address — directly within your account settings. For data that cannot be self-edited (such as your registered name or date of birth on a verified account), contact support with supporting documentation.

6.3 Right to Erasure

You may request that fr9999 delete your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other legal basis applies), or where the data has been unlawfully processed. We will honour erasure requests except where retention is required by a legal obligation — for example, where transaction records must be retained for AML compliance. In those cases, we will explain what data must be retained and why.

6.4 Right to Restriction of Processing

You have the right to request that we restrict the processing of your personal data in certain circumstances — for example, while a dispute about data accuracy is being resolved, or where you object to processing based on legitimate interest and we are assessing your objection. During a restriction period, we will continue to store your data but will not actively process it for operational purposes.

6.5 Right to Object

Where we process your data on the basis of legitimate interest (such as fraud monitoring or platform analytics), you have the right to object to that processing. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or where the processing is necessary for the establishment or defence of legal claims.

6.6 Right to Withdraw Consent

For any processing activity based on your consent — such as marketing communications or personalised bonus offers — you may withdraw your consent at any time without penalty. Withdrawal of marketing consent can be actioned immediately via your account notification settings or by contacting support. Withdrawal does not affect the lawfulness of processing carried out before the consent was withdrawn.

7 Data Security Measures

The security of your personal data is a technical and organisational priority at fr9999. We maintain a layered security architecture designed to protect data at rest, in transit, and at the application layer. Below we describe the key measures in place.

7.1 Encryption

All data transmitted between your device and the fr9999 platform is encrypted using TLS 1.3, the current industry standard for transport layer security. Data stored in our databases — including personal information, KYC documents, and payment references — is encrypted at rest using AES-256 encryption. Encryption keys are managed through a dedicated key management system and are rotated on a defined schedule.

7.2 Access Controls

Access to personal data within fr9999's internal systems is granted on a strict need-to-know basis. Role-based access controls (RBAC) ensure that team members can only access the data required to perform their specific job functions. All internal access to personal data is logged, and access logs are reviewed regularly as part of our security audit programme. Customer-facing support agents access account data through a restricted interface that masks sensitive fields such as payment references and identity document details.

7.3 Intrusion Detection and Monitoring

fr9999 operates continuous server-side intrusion detection and anomaly monitoring. Automated systems flag unusual patterns — such as rapid successive login attempts, unexpected geographic access, or abnormal data query volumes — for immediate security review. Critical security events trigger an automated incident response workflow and are escalated to our security team regardless of time of day.

7.4 Data Breach Response

In the unlikely event of a personal data breach that poses a risk to affected users, fr9999 will notify affected players via their registered email address as soon as reasonably practicable. The notification will describe the nature of the breach, the categories of data affected, the likely consequences, and the steps we have taken or propose to take to address the breach and prevent recurrence. We will also take immediate steps to contain the breach, assess its scope, and remediate the underlying vulnerability.

7.5 Third-Party Security Standards

All third-party service providers who handle personal data on our behalf — including payment processors, KYC verification services, and game providers — are required to maintain security standards equivalent to or exceeding our own, as a condition of their data processing agreements with fr9999. We conduct periodic due diligence reviews of our key data processing partners to verify compliance with these standards.

8 Privacy Contact & Updates

8.1 Contacting Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way fr9999 handles your personal data, please contact our support team via the platform live chat available at fr9999.app. You may also send a written enquiry to our designated privacy contact by emailing [email protected]. Please include your registered account email address in all privacy-related correspondence so we can verify your identity and respond accurately.

8.2 Policy Updates

fr9999 reviews this Privacy Policy periodically and updates it when our data practices change, when we introduce new services, or when applicable legal requirements evolve. The date of the most recent revision is displayed at the top of this page. Where changes are material — for example, if we were to introduce a new category of data use or a new third-party data sharing arrangement — we will notify registered users via a platform announcement or email before the change takes effect, giving you the opportunity to review the updated policy and, where relevant, withdraw consent before the new practices apply to your data.

8.3 Children's Privacy

fr9999 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If we discover that an account has been registered by a minor, we will immediately suspend the account, delete all associated personal data, and void any transactions made on that account. If you believe a minor has registered on fr9999, please contact support immediately so we can investigate and act swiftly.